LIVE PLANTS ARRIVAL GUARANTEE
We guarantee healthy, happy plants. That being said, we cannot control what happens to your order during transit. If you receive damaged or incorrect plants, please contact within 24 hours of delivery of your shipment. Include your order number and photos all of the damaged/incorrect plants.
If they're severely damaged or die within 14 days of arrival, we'll take care of you. Send photos to WECARE@GREENERFOREST.COM and we'll get you sorted.
Please note: Small cosmetic damages and/or a small amount of leaf loss, typically with larger plants, do not always occur, but are to be expected during shipping.
Unfortunately, we do not offer refunds or replacements for we don't issue refund or send out replacement plant for cosmetic damages (fracture leaves, fracture stems...)