3IN Hoya Quinquenervia

--------PROCESSING TIME --------

We only ship plants on Monday, Tuesday of every week so the package can be delivered within the same week.

If your order is placed after 3PM on TUESDAY, we will ship out your order on the following Monday.

--------SHIPPING CARRIERS --------

All packages sent via Fedex 2-DAY, FedEx Home Delivery or UPS Ground have an estimated shipping time of 2-5 days, but this is not guaranteed.

On rare occasions, shipping may take longer. Please understand that we have no control over this, but we will help in any way we can.

We guarantee healthy, happy plants. That being said, we cannot control what happens to your order during transit. If you receive damaged or incorrect plants, please contact within 24 hours of delivery of your shipment. Include your order number and photos all of the damaged/incorrect plants.

If they're severely damaged or die within 14 days of arrival, we'll take care of you. Send photos to WECARE@GREENERFOREST.COM and we'll get you sorted. 

Please note: Small cosmetic damages and/or a small amount of leaf loss, typically with larger plants, do not always occur, but are to be expected during shipping.

Unfortunately, we do not offer refunds or replacements for we don't issue refund or send out replacement plant for cosmetic damages (fracture leaves, fracture stems...)

We don't accept returns or exchange on live plants. All sales are final

Unless otherwise specified in the listing description, all of our plants are "grower's choice" means that you are buying a plant that is similar to the stock photo in terms of plant size and color level.

All plants are different, just like us. There can, and will be, differences in color, size, growth, and maturity. We will always do our best in sourcing and growing the highest quality plants for you, but there definitely will be variations. Uniqueness in nature is a beautiful thing!

Our greenhouses are not open to the public and we do not have a retail store.

We are located in the Dallas, Texas area but ship nationwide. Ordering is only available online and all orders will be shipped to your mailing address. Thank you in advance for understanding.